Points of Contact
At Yuka.digital, specialized teams ensure that you always have the right point of contact for every topic. Below, we introduce our departments and their key responsibilities so you can quickly and easily identify whom to reach out to.
Geschäftsführung
Strategic Partnerships, Corporate Development & Executive Matters
The management team is responsible for the strategic direction and development of YUKA.digital. If you wish to discuss long-term partnerships, investments, or key business topics, the management serves as your competent point of contact. It is also your contact for any inquiries that concern the company as a whole.
E-Mail: info@yuka.digital
Support
Product Support, Troubleshooting & Customer Service
Our technical support team is here to assist you with the practical use of our products and to help resolve any technical issues. Whether you have questions about operation, need to report a malfunction, or require troubleshooting assistance – our support team responds quickly and competently.
You can reach technical support by phone, email, or via our online ticket system to ensure your request is handled efficiently.
E-Mail: support@yuka.digital
Sales
Product Consulting, Quotes & Tailored Solutions
Our sales team is your first point of contact when you are interested in our products and services. Whether you need detailed consulting, a customized quote, or have questions about product options and pricing – the sales team supports you competently through every stage of your decision-making process.
Additionally, the sales department assists existing customers with expansions and repeat orders, ensuring personal and reliable customer care.
E-Mail: vertrieb@yuka.digital
RMA (Returns & Complaints)
Warranty Processing, Returns & Product Inspections
If you need to return a defective product or file a complaint, the RMA department is your direct point of contact. We ensure a straightforward and transparent handling of your returns and warranty cases.
From the receipt of returned items to inspection and product replacement, the RMA team supports you personally and with a customer-focused approach to ensure your satisfaction.
E-Mail: rma@yuka.digital
Administration
Organization, Accounting, Credit Notes, Dunning & Account Blocks
Our administration department is your central point of contact for a wide range of administrative and organizational matters. It ensures the smooth operation of internal processes and supports the management team.
In addition, the administration handles all questions related to accounting: invoices and credit notes are reviewed and any discrepancies are clarified together with you.
In the area of dunning, the administration manages payment reminders and notices to resolve outstanding balances quickly and transparently. If necessary, the administration may initiate the blocking of customer accounts or services – always with the goal of finding a constructive solution.
If you have questions about invoices, credit notes, reminders, or account blocks, our administration team is available to provide knowledgeable and reliable support.
E-Mail: verwaltung@yuka.digital
Accounting
Financial Processing, Payments & Annual Financial Statements
The accounting department ensures the correct and transparent handling of all financial transactions between you and Yuka.digital. It processes incoming payments, monitors due dates, and guarantees proper bookkeeping in accordance with legal requirements.
For specific questions regarding payments, postings, account reconciliations, or annual financial statements, the accounting team is your direct point of contact. Through close cooperation with administration and management, the team ensures that all financial processes run efficiently and remain fully traceable.
E-Mail: buchhaltung@yuka.digital
Project Management
Planning, coordination & successful execution of your projects
The project management team is responsible for planning, coordinating, and executing your projects with Yuka.digital. From defining project objectives and allocating resources to overseeing quality assurance, the team works closely with you to deliver solutions tailored to your needs.
Throughout the entire project lifecycle, project management serves as your central point of contact, ensuring transparent communication and on-time delivery.
E-Mail: projektleitung@yuka.digital
IT
Technical Infrastructure, Software Solutions & M2M Connectivity
Our IT department ensures the stable operation and continuous development of Yuka.digital’s technical infrastructure. This includes server administration, support for internal software solutions, and maintaining a secure and high-performance network environment.
A key focus lies on managing M2M (Machine-to-Machine) connectivity. This includes assigning static IP addresses for our products to ensure reliable communication between devices. The IT department also provides guidance on technical infrastructure questions and supports you in integrating our solutions into your systems.
E-Mail: it@yuka.digital
Marketing
Brand Communication, Media Requests & Partnerships
The Marketing team shapes the external presence of Yuka.digital and ensures consistent, audience-focused communication. If you are interested in media collaborations, joint marketing activities, or insights into our brand strategy, Marketing is your reliable point of contact.
Additionally, the team organizes trade fair appearances, advertising campaigns, and press relations to continuously strengthen the visibility of our company.
E-Mail: marketing@yuka.digital
Onboarding
Coordination and Implementation of the Necessary Framework for New Customers and Suppliers
Our onboarding team helps you clarify and implement all necessary conditions for a successful collaboration with Yukatel GmbH – whether as a customer or a supplier. From collecting the required data to coordinating all internal steps, we ensure that your customer or supplier account is correctly set up and that all prerequisites are met.
We guide you transparently through the entire onboarding process, answer your questions, and make sure that all necessary parameters and requirements are aligned early, so that the collaboration can start smoothly.
After the onboarding is completed, a dedicated Yukatel expert will be assigned to you, providing personalized support and serving as your point of contact for all further inquiries.
E-Mail: onboarding@yuka.digital
Any questions?
Feel free to use our contact form – we will forward your inquiry directly to the appropriate department.
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